We are operating a cashless system within the festival site at ION. It’s safer and easier than using your bank card or cash. It also means less queuing and more dancing 🕺
Please take a photo of the code on the back of the RFID chip as this will be required to claim your refund.
Your festival wristband will have an RFID chip that can be topped up and used like a prepaid bank card across all festival bars, the market area, the merch stand and selected restaurants. All prices will be in Euros.
You can top up your wristband either by a prepaid voucher bought online before the festival, or at one of our top up stations across the festival site.
These stations accept card payments only. Stations will be busy during the first few days so we advise to top up online and skip the queues.
Easy, just follow these simple steps:
No, but we highly advise it! Registering will allow you to:
Please take a photo of the 6 digit code on the back of the RFID chip as this will be required to claim your refund - it is a good idea to have a record of it.
Refunds will open after the festival finishes on the 15th of September at 12 midday & the refund system will close on the 27th September at midnight.
Please note there are some small fees to cover part of the costs of running the cashless system and the commissions charged by the credit card providers:
Activation fee: 1€
Refund fee: 1€
Top up stations will be located across the festival site and will operate from 11am - 5am. The top up locations and opening hours are :
Main: Thursday - Sunday from 22::00h - 5:00
The Deck : Thursday - Sunday from 22:00h - 5:00
Yacht club (Gjipe) : Friday - Monday from 11:30h - 15:30
Cashless cabin: Wednesday - Tuesday from 11:00h - 4:00
Your wristband should remain securely fastened to your wrist. There shouldn’t be any reason for you to remove it, until the event has ended. You should treat your wristband as you would cash or your bank card.
From our experience, it’s very very rare for one of the wristbands to break. If you lose it, we won’t be able to recover any balance but if you have taken a photo of your 6 digit code on the back of the RFID chip you will be able to claim a refund after the festival.
If there is money left on your wristband after the festival (min £1.50), you have until 27th September 2023 to make your refund request. When you apply for refund there is a £1.00 fee.
Refunds will be done by debit/credit card only, and will require the 6 digit code inscribed on the back of your cashless wristband.
Do you have questions? Having trouble with your account?
Do not hesitate to contact us via [email protected]