We are operating a cashless system within the festival site at ION. It’s safer and easier than using your bank card or cash. It also means less queuing and more dancing 🕺

Please take a photo of the code on the back of the RFID chip as this will be required to claim your refund.

How does it work?

Your festival wristband will have an RFID chip that can be topped up and used like a prepaid bank card across all festival bars, the market area, the merch stand and selected restaurants. All prices will be in Euros.

You can top up your wristband either by a prepaid voucher bought online before the festival, or at one of our top up stations across the festival site.

These stations accept card payments only. Stations will be busy during the first few days so we advise to top up online and skip the queues.

How can I top up online?

Easy, just follow these simple steps:

1. Register a secure cashless account online using your barcode on the cashless boarding pass sent to you via email.
2. Add the amount of money that you want to top up.
3. When you get to ION, you will exchange your e-ticket for a wristband that has your money loaded on to it. You can skip straight to Step 5!
4. If you haven’t created your online account in advance, no problem! Just come back to this page URL and create an account OR go to the dedicated event top up stations at the festival to add funds to your wristband.
5. You're now ready to get purchasing on site!

FAQ

Do I have to register for an account?

No, but we highly advise it! Registering will allow you to:

• Top-up your account at any time before 5th September via www.ionalbania.com /cashless (and avoid queues at the festival top-up stations)
• Check your spending history
• Register your credit card details and top-up easily
• Block your wristband should it be lost
• Easily reclaim any money not spent post-festival

Refunding left over cash

Please take a photo of the 6 digit code on the back of the RFID chip as this will be required to claim your refund - it is a good idea to have a record of it.

Refunds will open after the festival finishes on the 15th of September at 12 midday & the refund system will close on the 27th September at midnight.

Fees

Please note there are some small fees to cover part of the costs of running the cashless system and the commissions charged by the credit card providers:

Activation fee: 1€
Refund fee: 1€

Top up station opening hours

Top up stations will be located across the festival site and will operate from 11am - 5am. The top up locations and opening hours are :

Main: Thursday - Sunday from 22::00h - 5:00
The Deck : Thursday - Sunday from 22:00h - 5:00
Yacht club (Gjipe) : Friday - Monday from 11:30h - 15:30
Cashless cabin: Wednesday - Tuesday from 11:00h - 4:00

What happens if I lose my wristband?

Your wristband should remain securely fastened to your wrist. There shouldn’t be any reason for you to remove it, until the event has ended. You should treat your wristband as you would cash or your bank card.

From our experience, it’s very very rare for one of the wristbands to break. If you lose it, we won’t be able to recover any balance but if you have taken a photo of your 6 digit code on the back of the RFID chip you will be able to claim a refund after the festival.

How do I recover the balance of my cashless wristband/card after the event?

If there is money left on your wristband after the festival (min £1.50), you have until 27th September 2023 to make your refund request. When you apply for refund there is a £1.00 fee.

Refunds will be done by debit/credit card only, and will require the 6 digit code inscribed on the back of your cashless wristband.

Do you have questions? Having trouble with your account?
Do not hesitate to contact us via [email protected]